1. Project Confirmation & Deposit

1.1. A non-refundable deposit of 20% of the total agreed website price is required before any work begins.
1.2. The deposit confirms the client’s commitment to the project and secures the company’s time and resources.
1.3. This deposit will be deducted from the final invoice upon project completion.

2. Client Responsibilities

2.1. The client agrees to provide all necessary content, materials, and information required for the project in a timely manner.
2.2. If the client fails to provide requested materials (e.g., images, texts, logos) within 14 days, the project may be delayed or paused without affecting the deposit’s validity.
2.3. Any changes or additions after the initial brief may be subject to additional charges.

3. Initial Design & Feedback

3.1. The client will receive an initial website mock-up for review.
3.2. If the client decides not to proceed with the project after receiving the initial mock-up, and fails to provide clear and specific feedback or required materials to continue, the deposit is non-refundable.
3.3. Feedback such as “I don’t like it” without constructive direction or actionable requests is not considered valid grounds for refund or revision.

4. Project Revisions

4.1. The project includes a limited number of revisions as agreed at the start.
4.2. Additional revisions beyond the agreed number will incur extra charges.
4.3. All revision requests must be submitted in writing and within the project timeline.

5. Delays & Inactivity

5.1. If the client becomes unresponsive or inactive for more than 21 days, the project will be considered paused.
5.2. A reactivation fee may apply if the client wishes to resume the project after an extended period of inactivity.
5.3. The company is not responsible for missed deadlines due to client delays or lack of communication.

6. Payment Terms

6.1. The remaining 80% of the total project cost is due upon final approval of the website before it is published or handed over.
6.2. Late payments may be subject to additional fees or project suspension.

7. Ownership & Rights

7.1. The company retains ownership of all design and code until full payment is received.
7.2. Upon full payment, the client receives full rights to the final website files, unless otherwise stated in the contract.

8. Cancellations & Refunds

8.1. The 20% deposit is non-refundable under any circumstances unless agreed otherwise in writing.
8.2. If the client cancels the project after work has begun, additional fees may apply depending on the amount of work completed.
8.3. All cancellations must be submitted in writing.

9. Limitation of Liability

9.1. The company is not liable for any loss, damages, or issues arising from third-party integrations, hosting, or plugins.
9.2. The client is responsible for maintaining their own backups, unless a maintenance agreement is in place.